Why it is essential to empower website with Live Chat support?
Study reveals that 67% of eCommerce website users exit with empty shopping cart ? Customers want their questions to be answered while shopping, and any doubt with their purchase can result in losing a sale.
“Report says that 77% of consumers said that they need to talk to a real person before making a purchase online. “
People appreciate live chat for a number of reasons, and time is a key aspect. Of those who prefer live chat, 79% said they did so because they get their questions answered quickly and 46% agreed it was the most efficient communication method.
“ Live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone. “
63% of customers who‘ve used live chat tend to come back rather than the ones who don’t. Studies show that regular customers tend to buy more often and they are less expensive to maintain because of their familiarity with your business model and the processes behind it.
In the light of above facts we can conclude that Live chat not only increase sale but also build Trust, which is essential part of every successful business model.
We are putting Live Chart on the top of the list as pioneers always come first and lead the industry.
LiveChat offers beautifully designed live chat support apps that you and your agents can use on your laptops, tablets, and mobile devices. That means you can chat with customers while on the go.
Key Features and Benefits Live chat offers:
- Live Chat offers very effective and efficient tools e.g. Message sneak-peek, Canned Responses, Visitor Information, Chat tags, Rich message support, File sharing, Timeline, Chat archives, Delivery status, Notifications, Transfer, Chat Transcriptions and visitor banning.
- You may customize Live Chat as per your requirements i.e. Themes, Logo, Labels, Language, Social Media buttons, Agent profiles and Engagement graphics.
- Live Chat designed number of attractive features to engage customers e.g. Automatic greetings, Eye catchers, smart chat routing and many more.
- You may evaluate performance of chat sessions by using Live chat Reports & Analytics feature.
- You can add Survey form before and after Live chat Sessions, It helps you to evaluate performance of your support team.
- Live chat can be used on all available plateforms by using offered applications i.e. Web App, Desktop App, Andriod App and IOS App.
- Live Chat integrates with number of other networks i.e. Salesforce, mailchimp, Dropbox, Join.me and many more, which empowered the Live chat customer services.
- There are many other fetures offered by Live Chat e.g. Ticketing System, Team Mangement, Getting Feedbak, Visitor tracking and Security in order to provide ease to is client.
- Live Chat E-Commerce and Service providers business, So Live Chat designed with sales tools e.g. Sales Tracker, Sales Information, Targeted Visitors and E-Comerece integration
- Your users can also conveniently send a support ticket directly from live chat, during off-hours.
- Live chat integrates with number of other services i.e. Google Analytics, different CRM Softwares. So it helps to cut time as you don’t need to enter customers detail manually in other systems.
- The last but not least, Speed of Live chat is awesome . It loads extremely fast and offers a much better user experience than most other live chat software.
- Live Chat also has wordpress plugin for his Worpress clients.
“ LiveChat leads bring in additional $65000 of business each month. ”
Nate Johnson, Plasticprinters.com
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We are placing olark live chat on second place owing to its astonishing features. Olark live chat has the simple, functional live chat features to help you get there, the details of the same are given below:
- Customized chatbox that’s visually consistent with the rest of your website, so Olark make it easy to adjust colors, shape, position and to update your custom chatbox look and feel as your brand evolves over time.
- Olark’s detailed live chat reports refresh in real time, so you’re always working with up-to-date info. Check in on chat volume, customer satisfaction, and agent activity as often as you need to make smart staffing and prioritization decisions or have summary reports delivered straight to your inbox.
- Customers are more likely to make a purchase after a live chat but sometimes it takes a little nudge to get the conversation started. And since you have lots of customers and limited time, Olark helps you automate those nudges in the form of simple live chat messages triggered by specific customer behaviors
- Live chat transcripts are full of actionable product feedback and information about your customers. Olark provides full access to your complete transcript archive, along with a user-friendly interface for searching, sorting, and filtering your way to the most relevant insights.
- Arm your sales and support teams with powerful context by collecting information from your visitors before a chat begins. Ask them anything—from name and email to team size, product preferences, or problem type—by building your own unique forms with our flexible drag-and-drop editor.
- Managing a larger chat team? Olark makes it easy to distribute chats and monitor team performance, and our Shortcuts system gives everyone access to a shared database of canned responses for quick, consistent replies.
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